Privacy Policy

RiseUp Moore ("RiseUp Moore," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our league registration and management portal (the "Service").

1. Information We Collect

Information you provide

When you use the Service, we may collect information such as:

• Guardian and household contact information (name, email, phone number, address)
• Player profile information (name, date of birth, gender, school, medical notes you choose to provide)
• Emergency contact details
• Registration, payment, and donation records
• Documents you upload (such as birth certificates, physical forms, or waivers)
• Communications you send through the Service or in response to league messages
• Coach application and background-check related information, where applicable

Information collected automatically

When you access the Service, we may automatically collect technical information such as IP address, browser type, device information, pages viewed, and timestamps. We use this information to operate, secure, and improve the Service.

2. How We Use Information

We use the information we collect to:

• Create and manage accounts, households, and player profiles
• Process registrations, payments, and refunds
• Communicate about registrations, schedules, documents, weather updates, and league announcements
• Verify eligibility, waivers, and required documentation
• Support coaches, teams, and league operations
• Respond to support requests and enforce our policies
• Monitor, maintain, and improve the security and performance of the Service

3. SMS Text Message Communications

If you opt in to receive SMS messages, we may send text messages related to your registrations, schedules, weather updates, and other league announcements. Message frequency varies by program. Message and data rates may apply depending on your mobile phone service plan.

You may opt out of SMS messages at any time by replying STOP. Reply HELP for assistance. Your consent to receive SMS messages is not required to register or participate in league programs. We do not sell or share your phone number with third parties for their own marketing purposes.

SMS delivery is provided through our messaging service providers. Those providers process your phone number and message content solely to deliver messages on our behalf.

4. Email Communications

We send transactional emails related to your account and registrations. If you opt in to marketing communications, we may also send emails about upcoming programs and league news. You can manage certain communication preferences through your account settings where available.

5. How We Share Information

We may share information in the following circumstances:

• Service providers: With vendors that help us operate the Service, such as hosting, authentication, payment processing, email delivery, SMS delivery, and error monitoring.
• League operations: With authorized coaches, staff, and volunteers who need access to perform league duties (for example, roster management or document review).
• Legal and safety: When required by law, to protect rights and safety, or to respond to lawful requests from public authorities.
• Business transfers: In connection with a merger, reorganization, or transfer of league operations, subject to appropriate confidentiality protections.

We do not sell personal information.

6. Payment Information

Payments are processed by our third-party payment processor. We do not store full payment card numbers on our servers. The payment processor handles card information according to its own privacy and security practices.

7. Children's Privacy

The Service is used to register youth athletes, but accounts are intended to be created and managed by parents, guardians, or authorized adults. We collect player information only as necessary to administer league programs and only with appropriate guardian involvement. If you believe we have collected information from a child without proper authorization, contact us and we will take appropriate steps to review and address the request.

8. Data Retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Registration records, waivers, and related documents may be retained according to league record-keeping requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Access or update certain account and household information through the Service
• Opt out of SMS messages by replying STOP
• Request correction of inaccurate information
• Request deletion of information, subject to legal and operational retention requirements

To make a privacy-related request, contact us using the information below. We may need to verify your identity before responding.

11. Cookies and Similar Technologies

We use cookies and similar technologies to maintain sessions, remember preferences, and keep the Service secure. You can control cookies through your browser settings, but disabling cookies may affect certain features of the Service.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be posted on this page.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at info@riseupmoore.org.

For terms governing use of the Service, see our Terms of Service.